Southwest Airlines is repeatedly recognized as a desirable employer. With business accolades like these, it makes sense that Southwest would also achieve added honors including Trip Advisor’s Best Airline on their Traveler’s Choice Best of 2015 list. Forbes Magazine ranked Southwest Airlines #18 on their Best Employers list and #7 on their World’s Most Admired list (A list they have made for 22 consecutive years). Cool Company CultureĬompany culture bleeds onto the quality of service they provide and ultimately the overall customer experience. carriers that have been reporting statistics to the Department of Transportation since September 1987. Southwest has been so consistent with the quality of their service, they have received the lowest ratio of complaints per passengers boarded of all major U.S. By not assigning seats, Southwest is able to insure swift boarding to get the plane in the air on time, every time. This not only aids in consistency but also quality customer service. For example, there are no assigned seats or classes on a Southwest flight. The character of their staff is an active reflection of their mission, which states: “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.”Įvery Southwest guest receives the same special treatment. Their welcoming nature and quick-witted comedy make travelers feel both calm and comforted. If you have recently flown with Southwest, you may have noticed the quirky nature of their staff. airline in history to experience 43 consecutive years of annual profitability, a distinction aided by the 2011 acquisition of AirTran Airways. So what is it about this iconic airline that makes it so successful and its patrons so loyal? We’re breaking it down… History of Successįounded by Rollin King and Herb Kelleher in 1967, Southwest got its start in Texas with this notion: “If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline.” Today, Southwest Airlines pilots more than 700 airplanes, serving 97 destinations across the United States and seven additional countries, while carrying more travelers in the United States than any other airline. Throughout the country’s economic ups and downs, Southwest Airlines remains strong with faithful travelers and unmistakable branding. Southwest Airlines has established itself as a leader in aviation, company culture, and business integrity.
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